Forma 3D Saddle Warranty Policy

Warranty Coverage

Forma 3D Printed Saddles are warranted to be free from defects in materials and workmanship for a period of three (3) years from the original date of purchase. This warranty covers the original purchaser and is non-transferable.

Scope of Warranty

The warranty covers:

  • Structural integrity of the saddle
  • Defects in the 3D printed material
  • Defects in workmanship

Warranty Limitations

The warranty does not cover:

  • Normal wear and tear
  • Damage caused by crashes, accidents, or impact
  • Damage resulting from misuse, abuse, neglect, or improper installation
  • Alterations or modifications to the saddle
  • Cosmetic damage including but not limited to scratches, dents, and color changes

Mileage Estimation

Given the difficulty in measuring the exact mileage of the saddle, the warranty period is determined based on the average mileage for an active cyclist, estimated at 200-250 kilometers per week. This equates to a usage period of approximately 30,000 kilometers or three (3) years, whichever comes first.

Claim Process

To file a warranty claim, the original purchaser must:

  1. Contact Forma Customer Service to obtain a Return Authorization Number (RAN).
  2. Provide proof of purchase, including the original receipt and the date of purchase.
  3. Return the saddle to Forma for inspection along with the RAN.

Inspection and Evaluation

Upon receiving the saddle, Forma will inspect it to determine whether it qualifies for warranty coverage. The inspection will verify that the saddle has not been crashed, tampered with, or subjected to any excluded conditions as specified above.

Warranty Resolution

If Forma determines that the saddle is covered under this warranty, Forma will, at its discretion, repair or replace the saddle with the same or a comparable model. The repaired or replaced saddle will be covered under the remaining original warranty period.

Limitation of Liability

Forma’s liability is limited to the repair or replacement of the saddle under this warranty. Forma shall not be liable for any incidental or consequential damages arising from the use or inability to use the saddle.

State Laws

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.